Post-sales support

The order is executed, the service is ended ... mission accomplished? Not at all!

The rapport we want to build with our clients does not end with the simple purchase of one of our products. To the contrary, we want to complement and supplement our clients for years to come.

We strongly believe that a good post-sales management helps to collect data on product failures or problems derived from the use of such products. This information is quite precious, because it helps us to understand how to improve our products or modify them in order to increase their usefulness on a day-to-day basis.

We give top priority to the organization of the post-sales support, be it a returned product, a repair or technical issue, a request of information on current offers, prices or warranty of a product or service.

Each product line is assigned to a team of specialized technicians, capable of quickly providing assistance on: dispensers, cutters, P-Test, CCB, automations.

Tecnoideal has launched a new support platform, allowing you to manage technical support requests, manuals, operating instructions, reports, and configurations more easily and efficiently.

✅ Real-time tracking: Monitor your ticket status without relying on emails or phone calls.
✅ Complete history: All your requests will be securely stored and easily accessible.
✅ More efficient communication: A single point of contact for all your support needs.

• Log in to the ticketing platform.

If you don't have an account, please request one via the Contact form. Download the platform guide.

"To look for new clients without keeping the old ones is like being in a ship with a hole in the side and pretending to keep her afloat bailing out the water with a pail. "